Privacy Policy
**Privacy Policy**
This website is managed by the Polyclinic Medical Body Balance, activities of specialist medical practice, Ulica Frana Kesterčaneka 2B, Zagreb (hereinafter referred to as “we” and “us”). We may collect personal information about you through your use of this website. This privacy policy describes how we collect and use your personal information and the rights you have in relation to this information.
**Privacy of personal data**
The protection of personal data is very important for us. Therefore, we process your data solely on the basis of legal regulations. In this privacy policy, we inform you about the most important aspects of data processing within our website.
**1. Data collection**
When you visit our website, we may collect the following information:
- Personal identification data (name, email address, phone number)
– Demographic information (age, gender, location)
– Technical data (IP address, browser type, access device)
**2. Use of data**
The collected data is used for the following purposes:
– Providing and improving our services
– Responding to your queries and requests
- Send promotional materials, if you have given your consent for such communication
– Monitoring and analyzing the use of the website in order to improve functionality and user experience
**Contact us**
If you contact us via the form on the website or by e-mail, your contact information will be stored in order to process your request and in case of follow-up questions. We will not share this information without your consent.
**Processing of your data**
Service companies can only provide services that are offered quickly and cost-effectively with the help of electronic data processing, and for this we need personal data. This is also the case if we want to get in touch with you or if you would like us to consult you. The collection, processing and use of this data is as a rule regulated by law.
During all visits or user access to our web destination, and when downloading information from our pages, data about these processes are created, and they are stored in a file on our server. No personal data will be collected. The data is stored anonymously and, therefore, without a personal reference. This data is collected for data security and statistical purposes.
Once a year, you can request information about your stored personal data free of charge. Any additional request within the same annual period will be charged. In addition, you can request correction of the data if they are incorrect or incomplete. You can submit a request to delete or block your data, if its collection, processing or use has been proven inadmissible or is no longer necessary. To exercise these rights, please use the contact details provided in the legal notice.
**IP anonymisation**
On this website we use the function “activation of IP anonymisation”. As a result, your IP address will be shortened in advance by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website user. The IP address assigned by Google Analytics as part of Google Analytics will not be merged with other Google data.
**Statistical evaluation/monitoring**
The following target-oriented cookies are used to statistically evaluate the use of our website.
**Follow-up for personalisation**
A cookie is used to display custom page suggestions. This way, no IP numbers are stored. As part of a website visit, the following data is collected using a pixel that is integrated into each website:
– Inside ID of the invited page
– Attributes of the invited page
– Categories of pages accessed
This information will not be disclosed.
**Using cookies**
Our website uses so-called cookies. These are small text files that are stored on your device using a browser. They don't harm you. We use cookies to make our offer more user-friendly. Some cookies remain stored on your device until you delete them. You can find instructions on how to delete cookies in your browser instructions. Cookies allow us to recognize your browser for your next visit.
If you do not wish to do so, you can set your browser so that it informs you about the setting of cookies and allows this only in individual cases. Disabling cookies may limit the functionality of our website.
**Using Google Analytics**
This website uses the functions of Google Analytics for the purpose of web analysis. The supplier is Google Inc., 1600 amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses cookies. When you visit this website, cookies are used to generate data that Google collects and processes. You can prevent this by downloading and installing the browser add-on available at the following link: [Google Analytics Opt-out](https://support.google.com/analytics/answer/6004245?hl=en). For more information about the processing of user data in Google Analytics, see Google's privacy policy: [Google Privacy Policy](https://tools.google.com/dlpage/gaoptout?hl=en).
Alternatively, you can prevent Google Analytics from collecting your data on this website. An opt-out cookie will be set that prevents your data from being collected when you visit this website in the future.
**Remarketing / Retargeting**
This website uses so-called “retargeting tags”. The tag “retargeting” is the JavaScript code, which can be found in the source code of this website. When a user visits one of the pages containing a retargeting code, the provider of online advertising (e.g. Google) sets a cookie in the user's Internet browser and then links that user to the corresponding retargeting audience list. This cookie is used to run retargeting campaigns (“interest-based advertising”) on other websites.
These are the services of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google”). Google uses cookies stored on your computer to analyse the use of the website by the user. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google then shortens the IP address in its records by the last three digits, so further use of this IP address is no longer possible. Google complies with the US Safe Harbor Privacy Policy and is registered with the US Safe Harbor Program of the Department of Commerce. Google will use this information to evaluate your use of the website, to compile reports on website usage for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process this information on behalf of Google. Third parties, including Google, place ads on websites on the Internet. Third parties, including Google, use stored cookies to serve ads based on previous user visits on this website. Google will never associate your IP address with other data on Google. Data collection and storage can be cancelled at any time, which will have an effect in the future.
**Links to other websites**
This website contains links to other websites (so-called external links). We have no control over whether the operators of other websites comply with data protection regulations.
**Security of personal data**
Personal data exchanged between you and us through our website is transmitted through state-of-the-art links. All IT systems used are protected from unauthorized access to security systems, and employees commit to confidentiality. However, we have no influence on the transmission of data over the Internet and therefore cannot exclude the abuse of third-party access. Portable data is stored for further processing.
**Consent to data collection/control**
If you do not allow us to use cookies, certain features and pages will not work as expected. Cookies that are already on your computer can be deleted at any time. You can find the procedure in the browser instructions.
Our data processing is based on the legal provisions of Article 96, paragraph 3 TKG and Article 6, paragraph 1 lit. However, you have the right to information, correction, deletion, restriction, data transfer, dissent and revocation. If you believe that your right under data protection law has been violated, or that any of your privacy requests have been violated, you can contact the competent authority. In Croatia, it is the Personal Data Protection Agency (AZOP).
**Privacy policy for the use of social networks**
**Facebook:** Facebook plugins are embedded on our site (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). You can recognise Facebook plugins by the Facebook logo or the “Like” button. If you visit our website with such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plug-ins is transmitted by Facebook directly to your browser and entered on the website. Through this plugin integration, Facebook receives information that you have accessed the corresponding page of our website. If you have a Facebook user account, are logged in to Facebook during your visit to our website or save Facebook cookies on your computer, Facebook can assign the visit to your Facebook user account. If you interact with the plug-ins, for example by clicking on the "Like" button or leaving a comment, the corresponding information is sent from your browser directly to Facebook, where it is stored, and – depending on your Facebook profile settings – can be displayed on your Facebook profile. If you do not want Facebook to store this information, please log out of Facebook before visiting our websites, or delete Facebook cookies. For more information about the purpose and scope of data collection, further processing and use of data by Facebook, as well as your associated rights and settings options to protect your privacy, please see Facebook's privacy policy: [Facebook Privacy Policy](https://www.facebook.com/policy.php).
**Google maps:** To view maps, maps, etc., we use maps from Google Maps (company Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). If you use this platform, you will be directly connected to Google's servers and you will transfer the data, IP address, location data and any other information to Google. By using this service, you automatically accept Google's data policy: [Google Privacy Policy](https://policies.google.com/privacy?hl=en).
**Data storage duration**
We collect and use personal data to provide you with an optimal offer of services and to inform you about new products. If you are not interested in them, you can always notify us via the contact information in the legal notice. The data stored with us – including personal data – are stored for as long as this corresponds to a legal storage obligation or is appropriate for the fulfilment of our services.